Warranty and Returns Policy
At Adriane Escarfullery, we are committed to providing you with the highest quality products and exceptional service. Our warranties and returns policy is designed to ensure your satisfaction and comply with the regulations set forth by the European Union.
Product Warranty
All our products are backed by a 12-month warranty from the date of purchase. During this period, we pledge to repair or replace any defective product in accordance with the warranty laws of the European Union. If you experience any issues with a product within the warranty period, please contact our customer service team for assistance.
Right of Return
In compliance with European Union regulations, we offer you a 15-day period to exercise your right of return. You may return the product within this timeframe to receive a full refund of the purchase price. Products must be in their original and unused condition, and all return shipping costs will be at your expense.
Return Process
To initiate a return, please follow these steps:
- Contact our customer service to inform them of your intention to return a product.
- Safely package the product in its original packaging.
- Include a copy of the purchase invoice along with the product.
- Send the package to the address provided by our team.
Once we receive the returned product and inspect it, we will process the refund within 5 business days.
Exceptions
Please note that certain products may be subject to additional restrictions regarding warranties and returns due to their nature. These exceptions will be clearly indicated in the product description.
At Adriane Escarfullery, we value your satisfaction and strive to provide you with a hassle-free shopping experience. If you have any questions or concerns about our warranties and returns policy, please do not hesitate to contact us.
